Page 16 - Student Affairs Annual Report

CAMPUS INFORMATION & VISITORS SERVICES
Ten Years of ‘Ask Me’
Launched over a decade ago, the Ask Me program relies completely on volunteers to help new students navigate campus the first two days of each semester.
By creating promotional and training videos, making adjustments to the training program, and revising email communication, the Campus Information & Visitors Services (CIVS) staff were able to nearly double the number of volunteers from 24 in fall 2016 to 43 in
fall 2017.
CIVS reports that the turnout of volunteers was so great that a waiting list had to be created!
With a small staff of twelve student employees operating in three locations on campus, CIVS provided 5,750 hours of information services to the campus community and to visitors.
To prepare for their future careers, student employees were tasked with preparing an extensive self-evaluation that required them to keep documentation on their individual projects and to put into writing the skills they were developing.
One student wrote, “I believe being employed here (CIVS) has taught me about stepping out of my comfort zone and always being there to lend a helping hand.”
POINTS OF PRIDE
Large numbers of phone calls rerouted from University Health Services to the UC information desk had been happening
for years, but no one knew why. When CIVS was created and began collecting and analyzing data on phone calls, a programming loop was found and eliminated, thereby reducing misrouted calls by 3,000 and providing much better service to callers.
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