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Campus Review
October 22, 2012
Page 12
Tell Us has a New Look and a New Promotion
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Information Technology and Services.
“Because of the HUB’s leadership for
Information Technology in the USG, it is
no surprise that Clayton State’s HUB was
recognized as first in the state, winning
the Chancellor’s 2012 Gold Award for
Customer Service.
“In 2008, the HUB won the Chancellor’s
Silver Award for Customer Service. In the
next decade, the Hub will continue to
evolve world-class support for new forms
of mobile ubiquitous Information
Technologies.”
The HUB is the technical support for the
campus, including satellite locations. The
HUB is comprised of 35 student workers,
six full-time staff, and one director under
the division of the Office of Information
Technology and Services (OITS). The
HUB works as Level One and Level Two
support for other departments within
OITS. Its charge is to provide technologi-
cal support to approximately 6,500 stu-
dents and 1,000 faculty and staff.
“All team members at the HUB are hum-
bled, proud, and excited to receive the
Chancellor’s Gold Award for Customer
Service support that the HUB provides for
Information Technology to the campus.
This first place award recognizes the out-
standing, world class support the HUB
provides to Clayton State’s 7,700 stu-
dents, faculty, and staff,” says Thomas.
“The HUB is always looking for new
ways to better serve the Clayton State
community. The successful implementa-
tion of quality assurance and improve-
ment programs, such as `We’re
Listening,’ the HUB Certification
Program, LANDesk, and the Mystery
Client Program helps the HUB to contin-
uously solicit feedback through multiple
channels to improve, manage, and adapt
services for mobile devices at Clayton
State.
“Winning the USG first place Gold Award
is testament to the HUB’s long history of
commitment to outstanding customer
service and support for Information
Technology for all Clayton State’s stu-
dents, faculty, and staff.”
Among the speakers at the awards cere-
mony were USG Customer Service
Champion Deborah Scott, and Carolina
Amero, Clayton State’s assistant vice
president of Auxiliary & Administrative
Services and customer service champion,
who struck gold last year as the 2011 win-
ner of the Joseph Greene Award as the
USG’s Customer Service Champion of
the Year. Amero also introduced President
Hynes, who noted the USG’s mandate to
interact positively all the time with its
customers, and that “customer” also
reflected the individual’s responsibility to
one another.
Naturally, the Chancellor’s Customer
Service Champion Awards wouldn’t have
been complete without remarks by USG
Chancellor Henry M. Huckaby, who stat-
ed that the people deserve the very best
every day.
“It’s because of people like you that make
me positive we’re doing a great job,” he
said to the several institutional customer
service champions present at the ceremo-
ny. “The theme for the day is, ‘everybody
counts.’ I truly believe that.”
Clayton State’s focus on customer service
goes beyond the notable efforts of Pat
Barton and the HUB. While they may be
the University’s award winners, as
President Hynes has noted, Clayton State
has, “a campus full of potential gold
medal winners.”
One of the programs that typifies that atti-
tude is “Tell Us,” which happens to be
directed by Clayton State’s two 2010
Chancellor’s Customer Service Award
winners, Carolina Amero and Norman
Grizzell. The new-look Tell Us comment
card boxes are available across campus,
and you can submit feedback about your
service experience at any office in any
box. Comment cards are collected month-
ly and feedback is provided to the respec-
tive department.
Among the results from previous cus-
tomer feedback via Tell Us have been an
enhanced and re-configured salad bar in
the dining hall, and greater variety in The
Loch Shop’s apparel selection, notably in
terms of stocking larger sizes.
Tell Us also just finished a September
promotion that resulted in student Lauren
Holman and employee Pam Barnes win-
ning a $25 LakerBucks deposit and a $25
Loch Shop Gift Card respectively.
Another Tell Us promotion will run dur-
ing the month of November. Submit a Tell
Us card and include your name and
LakerID number to be eligible for another
$25 Loch Shop gift card or a $25
LakerBucks deposit. Winners will be
announced in early December.
Gold, cont’d. from p. 11