Basic HTML Version
Campus Review
February 13, 2012
Page 8
Human Resources Announces Answers Help Desk
As part of a USG system wide effort to
improve customer service to the users of
the ADP Human Resource System,
Human Resources is introducing a new
Shared Services Center (SSC) “Answers
Help Desk.” This service will assist you
with issues or questions about the HR,
Payroll and Benefits information main-
tained in the ADP HR System.
The Clayton State Human Resources
Team will continue to handle services that
require a “personalized” touch, such as
New Hire processing, HR/Benefits coun-
seling, etc. See below for a list of issues
the Answers Help Desk is prepared to
help you resolve.
While transitioning to this new support
model, the benefits, payroll and human
resources team will be fully engaged with
the Answers Help Desk to monitor, diag-
nose, share institutional knowledge on
specific issues and to discuss ways for
continuous improvement in our customer
service. Please do not hesitate to share
your feedback or ask HR questions
regarding your experience with the
Answers Help Desk.
Common Issues Addressed by the USG
Shared Services Center – Answers Help
Desk
ADP Portal Questions
Portal Navigation
•
assword Resets/User ID Inquiry
•
Portal Registration
•
Personal Information Changes
•
Paycheck Questions
Missing Check
•
Direct Deposit
•
Incorrect Pay/Hours
•
Pay Statement Inquiries
•
Direct Deposit Questions
Options for Direct Deposit
•
Direct Deposit Set Up
•
Direct Deposit Changes
•
Benefits Setup & Changes
Beneficiary Information
•
Dependent Information
•
System Navigation
•
Life Change Inquiries
•
Divorce, Marriage, Birth of Child,
•
etc.
Level of Coverage Inquiries
•
eTime Questions
Adding the Service
•
Entering Time
•
Approving Time
•
Requesting Time Off
•
Manager Missing Employees
•
General Time Card Inquiries
•
Information Cards have been distributed
to your departments to provide you with a
quick method of getting in contact with
the Answers Help Desk. If you have any
questions or need additional information,
please let HR know.
University System of Georgia Shared
Services Center – Answers Help Desk
Phone Support:
1-855-214-2644 (toll free)
E-mail Support:
helpdesk@ssc.usg.edu
Web Support:
www.ssc.usg.edu
Content Management System Conversion Update
The new Content Management System
(CMS) University home page along with
the News and About Clayton State sites
were successfully launched on Monday,
Dec. 12, 2011. The HUB published its
new site on Jan. 3, 2012. The Office of
University Image and Communications is
continuing the conversion of departmental
sites in the Academic Affairs, Student
Affairs, Business & Operations, and
External Relations divisions in the
“adminservices” domain.
The projected launch for “adminservices”
is Mar. 5 to Mar. 8, during Spring Break.
This domain comprises approximately 50
percent to 60 percent of the University
website, so a successful outcome of this
phase will be a significant milestone.
The focus will then turn to academic
units. The timeline for conversion of aca-
demic sites has been revised in order to
allow more time for faculty members to
convert their home pages to DotNetNuke
(DNN). For CIMS, College of Health,
and School of Graduate Studies, the tenta-
tive date is May 21. For the College of
Business and College of Arts and
Sciences, the tentative date is July 1. This
means that faculty will have four to five
months to work with the Center for
Instructional Development to convert fac-
ulty home pages and have a usable DNN
site when the college and school sites go
live.
In addition to the Office of University
Image and Communications staff,
Dolores Cox, Leanne Bradberry, and
Shannon Crupi, the CMS conversion proj-
ect involves several other departments
and divisions: Tom Marshall, Chris
Hansen, and Richard Young in OITS
Administrative Systems; Roger Poore,
Dan Newcombe, and Todd Birchfield in
OITS
Telecommunications
&
Networking; and Jill Lane, Lou Brackett,
Steven Smith, James Fries, and
Christopher White in the Center for
Instructional Development.
Thank you for your patience and coopera-
tion as efforts continue to improve and
enhance the University’s website pres-
ence.